Lucknow, Oct. 19 -- : A woman from Lucknow's Dubagga area reported that Rs.7 lakh disappeared from her bank account in a cyber fraud case but was later refunded after she filed a complaint with the Cyber Crime Cell. However, her account remains frozen, preventing her from accessing the money.

Sunita Vishwakarma, who holds an account at a private bank's Aliganj branch, discovered the loss on August 16 when she tried to withdraw cash with her husband. She found her account balance had dropped to zero due to two unauthorised IMPS transactions of Rs.4 lakh and Rs.3 lakh.

She said the bank manager did not act quickly and asked her to report the matter to the Cyber Crime Cell. Vishwakarma claimed the bank staff were unhelpful and only accepte...