India, Jan. 15 -- Opening thoughts. I like to begin our weekly conversation on a positive, cheerful note. At least as much as possible. Analysing Microsoft's fairly standard ineptitude is the last thing I'd want spoiling your mood and my mood, but well, some days are just like this. We've to top through the annoyance. For months, users have been telling Microsoft that they absolutely don't want that Copilot AI forced down their PCs. But Microsoft simply wouldn't listen, that transition to Microsoft 365 Copilot for workplace apps including Word and PowerPoint, a recent example of that obduracy. If Microsoft doesn't want to listen to customers, that's their prerogative. But one would hope common sense prevails at some stage, and they listen...