India, May 21 -- A viral video purportedly showing an SBI bank official in Karnataka and a customer has added fuel to the already-existing language row. In the video, the customer insists that the official should speak in Kannada, and she retorts that she won't speak the local language. Following the backlash, the woman issued an apology video.

" WILL NOT SPEAK KANNADA IN KARNATAKA, NEVER, SPEAK IN HINDI. @TheOfficialSBI Branch manager SBI, surya nagara, anekal taluk KARNATAKA. Your Branch manager and staff disrespect the Kannada language, imposing Hindi on people of Karnataka, misbehaving with customers, on duty times, not giving service, violated or not following. @RBI rules and guidelines. I urge take action immediately. @nsitharaman,...