India, Jan. 14 -- Verizon responded to user complaints about a massive outage on Wednesday. According to Downdetector, a platform that tracks online outages, more than 170,000 users complained about issues.

As per Downdetector, more reported locations included: New York City, Kailua-Kona, Forest Grove, Portland, Chicago, Brooklyn, Hilo, Richmond and Virginia Beach.

Verizon responded to complaints on social media. It said engineers 'are engaged and are working to identify and solve the issue quickly'.

"We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize ...