India, Jan. 9 -- A consumer disputes panel in Chennai has ruled against The Leela Palace Udaipur, holding the luxury hotel responsible for violating guest privacy and directing it to pay substantial compensation to a couple who stayed at the property. The Chennai (North) District Consumer Disputes Redressal Commission ordered the hotel to pay Rs.10 lakh in damages to the complainants, a Chennai-based couple, after finding fault with the hotel's conduct during their stay.

The case stems from a complaint filed by an advocate from Chennai, who, along with her husband, had booked a one-night stay at the hotel on January 26, 2025, paying Rs.55,500 for a "Grand Room with Lake View" near Lake Pichola, according to a report by The Hindu. The com...