India, Dec. 2 -- Newly installed and repaired facilities at Gurugram railway station were found to be defunct during a spot check by HT on Monday afternoon, raising concerns about poor maintenance and passenger inconvenience. The malfunctioning services included a ticket vending machine, the descending escalator between Platforms 1 and 2, and unhygienic public toilets in the first-class waiting area.

Station officials said the maintenance of escalators and ticket vending machines is handled by the railway's electrical department. They added that the ticket vending machine was functional as recently as October. However, during the inspection, the machine near the ticket counter was found to be out of order, forcing passengers to stand in ...