India, May 17 -- For years, the financial services sector has relied on classical Artificial Intelligence (AI) for tasks like loan default prediction and customer segmentation, enhancing efficiency through traditional algorithms. Then came Generative AI (GenAI), driving real-world adoption of large language models (LLMs) and unlocking new possibilities across customer engagement, operations, and risk assessment.

Now, the spotlight is on Agentic AI-more advanced GenAI tools. These intelligent systems go beyond analysis, acting autonomously on behalf of individuals and organisations to manage complex tasks, make decisions, and solve problems. From customer service and risk management to personalised banking, credit scoring, and automated t...