PRAYAGRAJ, May 8 -- With the mercury rising, the control room set up in the Jalkal department premises is receiving an average of 10 to 40 complaints about shortage of water supply from various parts of the city on a daily basis, most of them due to prolonged power outages.

According to Kumar Gaurav, general manager of Jalkal, Prayagraj, the control room (helpline number 9415125023) set up in view of soaring temperatures is functional round the clock and once a complaint is received, it is forwarded, along with the contact number of the complainant, to the executive engineer and junior engineer of the respective zone.

"The officials receiving the complaint are required to address it within 60 minutes. Once the water supply is restored o...