India, March 31 -- A person claiming to be a Swiggy customer care executive held an AMA session on Reddit yesterday, revealing insider details about how customers are categorised by the food delivery giant, how refunds are processed and more. In his anonymous question-answer session, the customer service executive claimed he was an employee of a third party platform associated with Swiggy.

HT.com could not independently verify the authenticity of this information.

The executive said that his job involves answering phone calls and messages from irate Swiggy customers whose complaints range from spillage issues to missing items and more. He said that he works 6 days a week for 4-and-a-half hours every day, for which he is paid Rs.7,000. ...