Chandigarh, Dec. 18 -- Haryana chief minister Nayab Singh Saini has underlined that public service is the very foundation of good governance and directed officers to ensure that every citizen approaching government offices with a grievance returns with dignity and satisfaction.

Chairing the district public relations and grievance redressal committee meeting in Gurugram, Saini said that prompt, transparent and sensitive redressal of public complaints is not merely an administrative duty but a moral responsibility that must be accorded top priority.

A total of 16 complaints were taken up during the meeting, of which 12 cases were resolved on the spot. Directions were issued to keep the remaining four matters pending until the next meeting...