Ludhiana, Sept. 13 -- The city residents calling at Punjab State Power Corporation Limited's (PSPCL's) 1912 helpline for quick redressal of electricity complaints are being left high and dry, as minor faults and prolonged outages often remain unresolved for hours and, in many cases, days.

Residents said that the helpline which was given by the PSPCL to provide speedy resolution of electricity related complaints, has failed to serve its purpose. Many complain that despite registering issues, no timely action is being taken. Calls often go unanswered, and repeated complaints are logged without any response on the ground. Instead of offering relief, the service has become a source of frustration, leaving people helpless during power cuts. ...