LUCKNOW, Nov. 29 -- Billed as a faster, cleaner and more transparent model for consumers, the Uttar Pradesh power department's newly introduced vertical service delivery system is seeing a mixed response in Lucknow. Though officials claimed quick disposal of several complaints on Friday, consumers feel the rising number of grievances across zones suggests that the reform, launched with promises of efficiency and transparency, has significant ground to cover.

Amausi: More helpdesks, more complaints

In the Amausi Zone, 17 helpdesks operated through the day and registered 85 complaints by 4 pm. Officials claimed they resolved 25 supply-related issues and seven billing complaints within the stipulated time. Much of the department's reportin...