India, Aug. 15 -- It happened a few months ago. I was standing at a baggage check-in queue at the airport. The long wait had made me a bit impatient but I was somehow managing to hold on. Suddenly, a tall and burly man with almost a dozen people following him appeared out of nowhere. He pushed me aside and a few other passengers to reach the check-in counter by jumping the queue.

Tired of waiting, I decided to take him on, "Why are you jumping the queue? Can't you see we've been waiting, too?" The man, double my size, stared back and said, "We are a group of 12. We need to go ahead because it's going to take some time to get our boarding passes." I confronted him, "How does being the leader of a group entitle you to break the rules?" "Mi...