India, March 26 -- Various changes to Social Security protocols starting March 31, 2025, are expected to reshape how millions of Americans verify their identities, access benefits, and interact with the Social Security Administration (SSA). For most people over the age of 65, Social Security benefits are an important source of income. In fact, an SSA fact sheet states that nearly nine out of 10 people aged 65 and above were getting a Social Security benefit as of December 2024.

Beginning March 31, individuals who claim benefit will not be able to verify their identity with the SSA over the phone any longer. People who need to apply for benefits or change their payment information will have to do it either online or in person. The move wa...