India, Jan. 19 -- A video highlighting an act of empathy by a State Bank of India (SBI) employee has struck a chord with millions on social media, drawing praise for putting humanity before procedure. The clip, shared on Instagram by content creator Dinesh Sonawane, has crossed over 3 million views.

The video shows a man who cannot walk, seated on a bicycle. According to the caption, the man was unable to enter a bank branch for the past 5 years due to mobility issues. Instead of turning him away, an SBI employee stepped outside the bank to complete all formalities, from paperwork to deposits, ensuring he could access banking services with dignity.

Sonawane's caption further narrated the story in Hindi, describing how the man begs only ...