India, Aug. 29 -- The Pune Municipal Corporation's (PMC) much-publicised Road Mitra mobile app, designed for citizens to lodge pothole complaints online, crashed within days of its launch, leaving citizens unable to register grievances.

Municipal commissioner Naval Kishore Ram inaugurated the app on August 19 with the civic body promising to resolve reported potholes within 72 hours. Developed by PMC road department, the app-available on Google Play Store-was meant to provide real-time information to ward engineers. Citizens could upload photographs or videos of potholes, which would be geo-tagged and forwarded to the officer concerned. Once repaired, the civic staff would upload photos of the completed work, while complainants could tra...