India, June 27 -- Around 140 passengers arriving on SpiceJet flight SG 52/937 from Dubai to Pune on Thursday morning found their luggage had not been loaded onto the flight. Passengers received no clear response from the airline authorities, and their bags had not been delivered to Pune Airport till late Thursday night.

The flight, scheduled to depart from Dubai at 12.05am, was delayed and took off at around 2am, landing at Pune airport at approximately 6.40am. The irked passengers later found that their baggage had been left behind at the Dubai airport.

Multiple attempts to contact SpiceJet's customer care went unanswered, and even at the airport, passengers claimed that no staff of the airline were available to assist them. The ground...