Dhanbad, Jan. 27 -- In a major push towards improving civic service delivery and accountability, the Dhanbad district administration launched a public grievance portal for issues related to the municipal corporation, enabling citizens to register complaints quickly and transparently.

The portal was inaugurated on Republic Day by Dhanbad DM Aditya Ranjan during an official visit to DMC Mall at Bank Mor. With this system, residents of the municipal area can lodge complaints by scanning a QR code and entering their holding number, making the process accessible and paperless.

Aditya Ranjan said, "Citizens can now easily submit their complaints online through the QR-based system. Responsibilities of officials and staff have been clearly fixe...