Ludhiana, July 8 -- The district has been reeling under the strain of erratic power supply, with several localities experiencing frequent and unannounced outages, often stretching for hours, residents have said. The PSPCL's complaint helpline 1912 has repeatedly failed to deliver, particularly during peak hours, say residents from various localities. They say that their calls either go unanswered or remain perpetually engaged, rendering the service ineffective.

Ashima Verma, a resident of Hargobind Nagar, said, "My area faced an unplanned power cut on Monday evening. I kept calling 1912, but it was always busy. When I finally managed to log a complaint, it was falsely marked as resolved while the outage continued."

According to official...