India, Nov. 4 -- To ensure quicker resolution of electricity-related complaints and improve transparency in urban power services, the Uttar Pradesh Power Corporation Limited (UPPCL) has initiated a series of measures to boost consumer service systems across Noida and Ghaziabad, officials said on Monday.

Under the new system, eight consumer helpdesks will operate in Noida, each with a dedicated nodal officer and direct mobile contact for consumers. These helpdesks will work in close coordination with field response teams, ensuring prompt attention on complaints related to supply faults, service delays, and other power issues, they added.

"The objective is to make our consumer service system more responsive and accountable. With dedicated...