India, Nov. 9 -- Haryana Police must redefine its public image through , empathy, and professional integrity, said Haryana's director general of police (DGP) OP Singh on his first official visit to Gurugram on Saturday. In an exclusive interview with HT, after a review with the city's top police brass at the commissionerate, the DGP discussed with Leena Dhankhar the challenges in policing and addressing the needs of the Millennium City.

Edited excerpts:

Q1. What was the key message you conveyed to the Gurugram force?

My message was simple but firm-we must change the way people experience policing. Every officer on the field represents the entire force. When you stop a vehicle for checking, begin with : "I'm sorry sir/ma'am, we have to ...