India, Nov. 11 -- While modern digital systems adopted by the Pune Mahanagar Parivahan Mahamandal Limited (PMPML) were found to improve service efficiency considerably, the two marketing executives to whom the public transport body had outsourced the handling and future development of these systems were found to have misused the data they accessed through these systems.

These contract-based marketing executives allegedly accessed confidential administrative data and passengers' personal information through passwords linked to the PMPML's official software systems, including its online ticketing app, QR code payment system, tracking software, and website. The matter came to light after an internal investigation, leading the PMPML to termi...