LAKHIMPUR KHERI, Jan. 11 -- When 42-year-old college teacher Aruna Sri wrote a letter to Prime Minister Narendra Modi last month expressing her gratitude for making domestic LPG cylinder delivery service quick, she hardly hoped that she would get a reply.

However, she was overwhelmed after she got a reply from the PM on January 7, thanking her for sharing her pleasant experience wherein she got a home LPG cylinder delivery within minutes.

"On that day, the LPG cylinder in my kitchen went empty and as my husband was ailing, we had no option to arrange gas physically. As a last resort, I called a local LPG distributor and much to my astonishment and joy, I got a refilled LPG cylinder within 15 minutes," Sri said while talking to HT.

"Out...