India, Oct. 31 -- Indian Railways earned praise online after a quick response turned a small complaint into a viral example of efficient service. A young passenger on the Ten Jam Express called the railway helpline to report that his mobile charging point wasn't working, and within just 15 minutes, an electrician arrived and fixed the fault.

A video of the incident is now going viral on X (formerly Twitter), showing a group of young men from Kerala recording the repair and cheering as the mechanic restores the power.

According to the post, the incident occurred around 5:27 pm on the Ten Jam Express, when a young passenger called the railway helpline to report that the mobile charging point beside his seat was not working.

Within just 1...