India, Dec. 26 -- The Paschimanchal Vidyut Vitran Nigam Limited (PVVNL) has set up three more electricity help desks as part of its move to expand its consumer grievance redressal network in Noida in view of a rising number of complaints and consumer reliance on the help desks, officials said on Thursday.

These new help desks, now operational at Jahangirpur, Itehara and Rabhupra, have raised the total number of consumer help desks in the Noida zone to 11, PVVNL's (Noida) chief engineer Sanjay Kumar Jain told HT. "The expansion was necessitated by the popularity of the helpdesk system and increasing consumer demand. These centres are helping us manage complaints in a more decentralised and time-bound manner."

"Each helpdesk functions und...