Lucknow, July 20 -- In a major pro-consumer move, the Uttar Pradesh Power Corporation Limited (UPPCL) has directed its staff not to demand "unnecessary documents" from electricity consumers for resolving routine service-related issues.

Acting on the instructions of UPPCL chairman Ashish Kumar Goel, the corporation has decided that no document shall be required from consumers for addressing complaints or service requests - except in cases of name transfer (Change of Title).

The decision was taken during a departmental review meeting here on Saturday. It was clarified that for services such as bill corrections, meter replacement, or change in supply category, complaints will now be resolved using existing departmental records alone. This ...