Lucknow, Aug. 24 -- : After a spate of complaints about unruly behaviour by toll plaza staff, including the recent assault on an army jawan in Meerut, the National Highways Authority of India (NHAI) has come down heavily on toll operators and warned that any future violations will attract strict punitive action, including penalties, contract termination and blacklisting.

In a letter to the managing directors of all toll collection agencies on Friday (August 22), NHAI chief general manager (CO) Abdul Basit said it had been receiving regular complaints for the last one to two months about misbehaviour by toll staff with road users, Members of Parliament, MLAs and even defence personnel, which is tarnishing the image of NHAI and the governm...