India, April 20 -- A Mumbai woman shared an experience with Urban Company in which she alleged that the company engaged a service provider under exploitative working conditions.

The woman, Anjali Kelkar, a managing partner at Magpiee Brand Solutions, shared her experience when she booked a home spa session through Urban Company's app.

Before narrating the service provider's ordeal, Kelkar pointed out that she regularly uses the company's employees' services. "I deeply value your services. From AC servicing and deep cleaning to home spa sessions, I've used many of them and found the professionals incredibly skilled and hardworking," she wrote on LinkedIn.

Kelkar claimed that she allowed a woman service provider's request to arrive 15-20...