Minister comes out with single helpline for all rain woes - 311
NEW DELHI, May 6 -- In a bid to streamline the response to monsoon-related complaints such as waterlogging and tree falls, the Delhi government will launch a unified helpline (311) and set up a centralised command centre at Palika Kendra, the headquarters of the New Delhi Municipal Council (NDMC). The announcement was made by Delhi PWD minister Parvesh Verma, who inspected the NDMC's integrated command and control centre Monday.
Verma called the initiative a step towards "One Delhi, One Number." "Citizens won't need to worry about who's responsible-they'll just call 311, and action will follow," he said.
Officials from Verma's office said the new system is being tailored for the upcoming monsoon. "Be it waterlogging, broken roads, choked dr...
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