India, June 25 -- Municipal Corporation of Gurugram (MCG) commissioner Pradeep Dahiya on Tuesday issued firm directions to all departments to ensure prompt redressal of public grievances, enhance transparency, and take strict action against encroachments across the city. The directives were issued during a high-level review meeting with senior civic officials.

"Every problem has a solution if approached with the right process and dedication. Public grievances cannot be ignored under any circumstances," said Dahiya, stressing that resolving citizen complaints must remain the civic body's top priority.

The meeting reviewed complaints received from multiple platforms, including the GMDA Integrated Command and Control Centre (ICCC) portal, ...