India, May 13 -- IndiGo customers claim they have been hit with hefty cancellation charges after the airline scrapped a number of flights in view of ongoing hostilities between India and Pakistan. Several customers took to social media to accuse the airline of charging them an unfair cancellation fee after cancelling their flights.
One screenshot, shared on X, shows the low-cost airline claiming Rs.8,111 as cancellation charges from a customer whose Chandigarh to Mumbai flight was cancelled.
The irate customer took to X to accuse IndiGo of "blatant thuggery," claiming that other airlines refunded nearly the full booking amount for flights cancelled due to India-Pakistan tensions. His screenshot shows that he received a refund of only Rs...
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