PRAYAGRAJ, Nov. 28 -- A viral video capturing postal bags and parcels being tossed onto the railway tracks at Pratapgarh railway station prompted immediate intervention from India Post this week. The footage, shot near Platform 3 soon after the Punjab Mail arrived, led to a prompt inquiry into the handling of the mail.

Officials confirmed on Thursday that the video had been verified during the departmental investigation. Senior officers sought an explanation from the staff involved and conducted an on-site inspection on Wednesday.

Rajeev Umrao, postmaster general of the Prayagraj region, stated that the investigation revealed that employees, allegedly under pressure to ensure timely dispatch, employed an incorrect method to transport th...