Ludhiana, Aug. 14 -- A week after its rollout, the much-hyped IT 2.0 digital upgrade in post offices across Ludhiana has turned into a flop show, leaving visitors frustrated and routine services in disarray.

Tall promises, technical chaos

Launched on August 5 with promises of stronger digital security, faster service, and better user experience, the new system has instead been plagued by technical glitches, repeated server crashes, and slower processing. Postal staff say they are struggling with parcel bookings, letter deliveries, dispatches, money order payments, and invoice-related work.

"The server goes down repeatedly during rush hours, sometimes for hours at a stretch, making it impossible to manage the crowd. When transactions fr...