India, Nov. 26 -- Nearly a month after the Punjab government introduced a faceless system for several Regional Transport Office (RTO) services, transporters and vehicle owners in Ludhiana say the move has complicated routine procedures instead of easing them. Services such as obtaining vehicle permits, applying for international driving permits (IDPs) and seeking corrections in documents, which are now routed through seva kendras, have reportedly caused delays and confusion.

On October 29, Punjab chief minister Bhagwant Mann and Aam Aadmi Party (AAP) national convenor Arvind Kejriwal launched 56 key services related to driving licences (DL) and registration certificates (RC) in a fully faceless mode. The initiative allows residents to ac...