Ludhiana, March 8 -- Air India has once again come under the scanner of the District Consumer Disputes Redressal Commission, Ludhiana, just two months after being fined for a faulty business-class seat. This time, the airline has been ordered to pay Rs. 2 lakh in compensation to Ludhiana-based businessman Salil Bansal for downgrading two business-class tickets to economy without prior notice.

According to Bansal's complaint, he had booked six business-class tickets for himself and his family for a trip from Delhi to New York on October 2, 2022. The tickets were purchased through a private travel agent, Tripzetta, at a total cost of Rs. 21.3 lakh.

However, upon reaching Indira Gandhi International Airport in Delhi, the family was informe...