Ludhiana, Aug. 1 -- The district consumer disputes redressal commission has ordered a city-based car dealership to pay Rs.1 lakh compensation to a woman for selling her a car that had been billed months before its delivery, terming it an unfair trade practice.

The complainant, Kavita Tyagi, proprietor of Everest Sports Academy, had approached Lally Motors in August 2022 to purchase a Volkswagen Taigun Highline in Wild Cherry Red colour. Due to the colour's unavailability, the dealership arranged a vehicle from their Chandigarh outlet and delivered it on August 22, 2022.

However, in March 2023, the complainant was surprised to see a "service due" message on the car's dashboard. Upon inquiry, she was told the car was actually billed in Ma...