Ludhiana, March 10 -- The District Consumer Disputes Redressal Commission has asked tech giant OnePlus India Pvt Ltd to refund Rs.32,999 to complainant Arpan Sabharwal, a resident of Rajguru Nagar, for selling a defective mobile phone. The commission also imposed a penalty of Rs.10,000 on the company for unfair trade practices and mental harassment caused to the consumer.

According to Sabharwal, he had purchased the OnePlus 7 (Mirror Grey, 6GB RAM, 128GB Storage) on June 4, 2019, through Amazon Seller Services Pvt Ltd. However, from the very beginning, the device suffered from severe network connectivity issues, making it nearly impossible to use for calls.

He further asserted that despite multiple visits to OnePlus authorised service c...