Ludhiana, July 27 -- The District Consumer Disputes Redressal Commission, Ludhiana, has directed Eureka Forbes Limited to pay Rs.5,000 to a Khanna resident for failing to provide after-sales service under its Annual Maintenance Contract (AMC) for a water purifier.

The complaint was filed by Vineet Verma, a resident of New Narotam Nagar, Khanna. Verma had purchased an Aquaguard Delight NXT water purifier for Rs.8,799 from Amazon on January 15, 2023. Along with the purifier, he enrolled in the company's Gold AMC plan by paying Rs.3,039, valid from February 1, 2024, to January 31, 2025. The AMC was supposed to cover door-to-door maintenance and repair services for the water purifier.

However, just a day after the AMC commenced, the purifie...