Lucknow, Nov. 5 -- Consumers in Lucknow are voicing serious complaints against the Uttar Pradesh Power Corporation Limited (UPPCL), alleging that officials are closing online complaints about smart meter billing issues without actually resolving them.

Several users claim that despite filing complaints on the UP Energy website, no official visits or follow-ups are being made, yet their grievances are marked as "resolved" online.

Residents say the problem is particularly severe in the LESA areas, where online bills are not being generated for months for consumers with smart meters-forcing them to visit engineers personally every month to get their bills prepared manually.

Guddu, a resident of the Nadarganj division (Consumer No. 26753930...