India, Feb. 13 -- A popular bakery in Bengaluru's Koramangala has found itself at the centre of a social media firestorm after a series of controversial interactions with customers. The establishment is now facing widespread online criticism for its response to feedback on its social media posts.

Many claimed that the bakery was attempting to mimic the viral "sassy" personas of global brands like Ryanair or Duolingo but missed the mark entirely. Instead of clever banter, the responses were described as "downright crass," "rude," and "unprofessional."

In several instances, the Bengaluru bakery's social media handle resorted to personal insults and mocking tones when customers raised legitimate concerns about pricing or food quality.

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