India, May 22 -- The SBI branch manager in Karnataka, who raked-up a controversy for refusing to speak in Kannada, has reportedly apologised for her behaviour. A video surfaced on social media platform X showed the woman manager apologising for her conduct in the local language itself.

A huge language debate was reignited in the southern state after a video emerged on Tuesday showing a heated language dispute between the manager and a customer.

The woman manager was heard saying, "I will not speak in Kannada for sure. but Hindi." She repeatedly refused to speak in Kannada even as the customer cited RBI guidelines mandating the use of regional languages in customer interactions.

The incident drew sharp criticism from pro-Kannada activis...