India, July 31 -- A video that has triggered outrage across social media platforms captures a shocking lapse in duty by a railway booking clerk, who was seen ignoring a long queue of passengers while engaged in a personal phone call.

The incident took place two days ago at the Karnataka's Guntakal railway station and quickly went viral, drawing criticism from commuters and netizens alike.

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The footage shows dozens of frustrated passengers waiting at the ticket counter as clerk C Mahesh remained preoccupied with his mobile phone, visibly unconcerned by the growing line.

As tempers rose, one visibly irritated passenger approached the clerk, only to be ...