Bengaluru, May 22 -- A State Bank of India (SBI) branch manager posted in Surya Nagara, Chandapura-an area in Bengaluru's Anekal Taluk-was transferred on Tuesday after a video emerged on social media showing her refusing to communicate in Kannada with a customer, officials familiar with the matter said.

Karnataka chief minister Siddaramaiah called the manager's refusal to speak in Kannada and English "strongly condemnable" and welcomed the bank's decision to transfer the employee, emphasising the need for cultural and linguistic sensitivity across the banking sector.

The footage, which surfaced earlier this week, shows a customer repeatedly requesting the branch manager to speak in Kannada-the official language of Karnataka. However, th...