New Delhi, April 21 -- Armed with a heavy dose of technology, the income tax department is planning to step up its 'nudging'-non-intrusive engagement with individuals and businesses-for tax compliance, while also gearing up its systems and field office to respond more effectively to taxpayer grievances, two persons informed about the development said.
The idea is to leverage data and technology, which will make tax compliance more voluntary, impersonal and automated, a strategy the department has already successfully tested in the last few years, said one of the two persons.
Accordingly, the tax authority will step up its interaction with taxpayers through emails and text messages.
"Stepping up information-led nudging for voluntary tax c...