irctc to roll out staff uniforms with QR codes to address plaints of overcharging
Mumbai, Nov. 28 -- In a bid to address complaints of overcharging by vendors inside long-distance trains, the Indian Railway Catering and Tourism Corporation (IRCTC) will issue new staff uniforms, which will feature a QR code displaying the menu with official rates and a helpline number for passengers to complain, officials aware of the details said on Thursday.
While staffers in premier trains such as Vande Bharat and Rajdhani will get navy blue jackets, the employees of other trains will wear light blue t-shirts, officials said.
IRCTC authorities will also issue ID cards bearing QR codes, which staffers will need to wear while working inside long-distance trains. While one side of the card will have the menu along with the official rates ...
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