India, Dec. 8 -- It has now been almost a week since IndiGo's massive operations collapse left airports crowded and tempers rising. More than six hundred flights were scrapped, many others ran hours late, and passengers say they were left confused with very little information. From students missing exams to families stranded overnight, the airline's slow response has only added to the anger.

While IndiGo has apologised and says things are slowly returning to normal, refund complaints continue to pour in. Many people still don't know how to get their money back or what steps they must follow. So here's a simple guide that breaks down how the airline normally handles refunds, and what you can do right now if your trip was disrupted. Follow...