India, Dec. 26 -- An Indian CEO is under scrutiny for his approach to handling a customer's complaint. After a San Francisco-based developer-founder shared specific feedback on why he didn't like a product, the CEO responded by citing high user numbers and suggesting the critic lacked understanding.

It all started with a post highlighting a remark by Aiden Bai about CodeRabbit. Reacting to the tweet, Bai expressed, "I hate coderabbit's product with a burning passion." One of the employees working at the company shared that he would be happy to hear the feedback, prompting Bai to share his observations on the thread.

CodeRabbit's CEO, Harjot Gill, joined the conversation and wrote, "Aiden - you clearly have no idea about what you are tal...