India, June 25 -- A phrase in Shakespeare's Henry IV, "Uneasy lies the head that wears the crown" sums up the position Tata Sons chairman Natrajan Chandrasekaran and Air India CEO Campbell Wilson find themselves in as the initial shock of the Air India crash dies down. An outpouring of public grief and anger in the absence of clarity on what led to the crash and a clear culprit to vilify has fairly or unfairly been directed at those in the eye of the storm. Public apologies from both have by and large fallen on deaf ears and scrutiny of the actions of the Tata and Air India management have been relentless and unforgiving including comparisons with how a JRD Tata or Ratan Tata would have handled a crisis of this nature. A letter sent by form...