LUCKNOW, May 29 -- Heads of all government hospitals have been directed to take rounds of wards before OPD starts in the morning and in the evening, interact with patients, check the quality of food being served, and check the functioning of services at all counters on the hospital campus.

In a letter issued by principal secretary, medical and health, Partha Sarthi Sen Sharma, to all chief medical superintendents of government hospitals, the doctors have been instructed, "To click pictures of rounds taken and upload the same on WhatsApp group."

"For making patients comfortable in hospital and for a better image of the facility, it is significant that staff behaviour is good and services are provided. Speaking with a few patients will he...