India, Feb. 22 -- Hewlett-Packard (HP) intentionally made each of its customers wait 15 minutes when they called the company's support team. According to a report by The Register, HP's minimum wait time was applicable to all PC and print users before they spoke to a human operator.

What is surprising is that this policy was implemented to encourage customers to use online alternatives, like social channels or live chat. According to the report, several employees at HP were unhappy with the decision and also voiced their criticism of it.

Among their strongest points of concern was that they were having to deal with customers using policies, like the one regarding the minimum wait time, that were made by the top management, members of whi...